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Manage your Workloads - Microsoft Dynamics CRM delivers customer management functionality as a natural extension of Microsoft Outlook. Manage customer e-mail, appointments, tasks, and contacts from a single application.

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Build Better (and more informed) Relationships - Use a centralised view of your customer's preferences, relationships, and history to better understand and meet their needs.

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Improve Sales Qualification - Spend time with the right leads and prospects. Establish consistent follow-up processes.

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Increase Sales Success - Shorten the sales cycle and improve win rates with lead and opportunity management. This can include automated lead routing, sales process management, and competitor tracking.

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Cultivate New Sales - Use simple, wizard-driven sales and marketing tools to keep your sales prospects and customers informed of new product and service offerings.

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Analyze Performance - Comprehensive reports let you forecast sales, measure business activity and performance, track sales and service success, and identify trends, problems, and opportunities.

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Work Away from the Office - Access full functionality online or offline through Microsoft Outlook, or work from any location using the Web client, BlackBerry or Microsoft Windows Mobile-based Pocket PC.